Shipments and returns
To ensure that your package is properly delivered and you receive the shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, WE DO NOT TAKE RESPONSIBILITY FOR THE INCORRECT INFORMATION.
If the package is a RETURNED NON-DELIVERABLE we will issue a store credit for the net price of your item(s) minus the shipping charge.
If you REFUSE ANY SHIPMENTS from Surfing Berry, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.
If your tracking information states that your package was delivered and you have not received it. You must ADDRESS THIS WITH YOUR LOCAL POST OFFICE. platyco.org does not hold responsibility for packages that state to be delivered.
We DO NOT ISSUE A REFUNDS for packages that state being delivered.
- It takes 2–7 business days to create a product and fulfill an order
- The average shipping time is 8 business days depending on the delivery destination
- Once the order is fulfilled and shipped out, it's delivered to the end address
Majority of all orders arrive between 7 TO 10 BUSINESS DAYS, but in very RARE INSTANCES, please allow up to 14 DAYS.
After your payment is authorized and verified, it can still take ONE BUSINESS DAY to process your order. The delivery time frame is just an estimate and DOESN’T INCLUDE WEEKEND OR HOLIDAYS.
*Please allow up 3 to 5 Business days (with the exception of weekends and holidays) to PROCESS AND SHIP your order.
Duties & Taxes
Please note, all international packages may be SUBJECT TO DUTIES AND TAXES. The limits for duty-free packages are established by your local customs authorities. Please CHECK YOUR LOCAL CUSTOMS website for more information.
Shipping times are only estimates and unfortunately, they cannot be guaranteed.
**Please note, international shipping services do vary from country to country. Shipping and processing times may differ and are not guaranteed during special promotions. If you have questions please contact us.
**In rare cases, orders may take up to 14 business days from the moment of fulfillment to arrive. If such a delay is to occur, please let us know. Currently, this policy applies to domestic orders only.